Returns & Exchanges

At Emporia Energy, we stand behind our smart energy management technology with a 30-day money-back guarantee for all products purchased directly from our website. If you are not completely satisfied with your purchase, you can return your devices in their original condition for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the Emporia devices, including all original sensors, antennas, and wiring, into their original packaging to ensure no damage occurs during transit.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5-7 business days.